FAQ

Ordering

How does ordering work?
Everything is made to order for a specific bake day. You order online, choose where and what time you'd like to collect, and pick it up fresh.

When do I need to order by?
Each item has a different amount of prep involved. It typically varies from 24 to 72 hours depending on the item itself. All the pre-order cutoff times are listed on each item on the site. If you have a big order with conflicting bake days for various items, it's best to message us — we can most likely arrange same-day readiness for you with advance notice.

What if something is sold out?
It's genuinely gone for that bake. Batches are limited by how much can be shaped by hand in a morning. Order earlier next time, or check back when the next bake opens.

Pickup and delivery

Where do I pick up?
We currently have three locations to choose from.

• The Sea Shanty in North Burlington — Wednesdays only, 10am to 2pm.
• SBREAD in downtown Burlington — Tuesday to Sunday, 9am to 2pm.
• Our main hub at Walker's Line and Mainway in Burlington — any day, 9am to 8pm. It isn't open for walk-ins, so the exact address comes with your order confirmation email.

How do I choose a pickup time?
In your bag, just before checkout. Pick your spot first and the available times will follow, in half-hour slots within that location's opening hours. You'll only be shown the spots that are actually open on your pickup day, which is the day the last item in your order is baked.

Do you deliver?
For larger orders and hyper-local orders we can arrange it. If there's a special circumstance, we're happy to discuss how we can help — just message us.

What if I miss my pickup window?
Message us. We'll sort something out where we can, but bread doesn't wait well and we can't hold it indefinitely.

The bread

Is it real sourdough?
Yes. Naturally leavened with a live starter, no commercial yeast, fermented 18 to 24 hours.

How should I store it?
Cut side down on a board, at room temperature, for up to three days. Not in the fridge — that stales it faster. To keep it longer, slice and freeze it on day one.

Can I freeze it?
Yes, and you should if you won't finish it right away — we get it, they're big. More importantly, you should freeze it because it's better for you if you do. Slice first, freeze in a bag, toast straight from frozen.

Allergens

Is anything gluten-free?
No. Everything here is wheat-based and made in a kitchen full of flour.

Where do I find allergen information?
On every product page, under "Ingredients + allergens" and in the "Good to know" section. Everything is made in a kitchen that also handles dairy, egg, nuts and sesame, so cross-contact is possible.